Store Policies, Shipping and Turn Around Time

Nui Cobalt Designs is cruelty-free. Most of our scents are also Vegan, but will include a note in the product description if we used a component like bee-pollen or such.

You can review our available scent list for descriptions of all current NCD scents.

Our Cobalt Druid, Continuous Collection, and Archive are available year-round, too.

Continuous Collection: This collection is a special extended time run of some of our most popular scents. Scents may be rotated in/out and some scents may be removed if we have a component issue.

Additionally, the Cobalt Druid line of scents is always available, though we do retire/replace a few scents from it from time to time. Many of our beeswax candles are available year round.

Archive scents - These are scents from previous collections that we don't plan to reblend this year and are only selling what we have poured/stored. While it doesn't mean we'll never reblend or reformulate these scents, they may have a component that the vendor no longer offers. It's probably useful to consider them discontinued, with the slight chance we'll reblend in the future.

Turn Around Time: 7 Days for all orders, excludes customs or pre-order items.
We aim for all orders to be shipped within 7 days. If your order included a pre-order or custom item, turn around may be longer. As a small family business, we can't specifically guarantee an exact turn around time, but always strive to ship as quickly as possible.

Intl duties, VAT and taxes: Unless pre-paid at checkout, customer is responsible for all import fees, duties, VAT or other taxes/fees.

International Shipping:

On international orders, we reserve the right to hold an order if the weight or shipping charges are significantly above agreed fees. We will contact the buyer and discuss options to process the order. If we can come to an agreement we will ship the package, otherwise we may have to cancel the order.

Combined Orders: We will combine order automatically if the name/address match and we refund shipping charges if we combine orders. However, please keep in mind that we pack & ship fairly quickly. If an order has already been picked up by USPS, then we will not be able to do order merges. Our shipping notices go out a few hours after the package has been shipped.

Returns & Refunds: We do not accept returns on customized orders or personal care items including scent oils & bath spells. Otherwise, Nui Cobalt Designs accepts returns within 14 days of purchase. Please contact us prior to returning a purchase. Item must be in the original packaging and in perfect, unused condition. We cannot reimburse for return shipping fees. We recommend insuring & including tracking on your return package, as we can not offer refunds on items lost in transit.

Service: We reserve the right to refuse/refund an order for any reason. This may include, but is not limited to, an item is out of stock, excessive shipping fees, shipping service having severe delays or delivery issues, or other order issues. If we must refuse/refund any part or total order, we will contact you.