Store Policies – Nui Cobalt Designs

Store Policies

"Please handle with kindness and loving care, as the living spirit of each talisman is inclined to treat its keeper as it is being treated.  Additionally, handcrafted jewelry is fragile so we do not recommend wearing it while performing manual labor, exercising, bathing or sleeping." - Nui Cobalt

Shipping Rates:  

  • $6.65 - Priority mail shipping (USA)
  • Free shipping on orders over $175 (USA)
  • $12 - First class international
  • Free shipping on orders over $225 (International)
  • On international orders, we reserve the right to hold an order if the weight or shipping charges are significantly above agreed fees.  We will contact the buyer and discuss options to process the order.  If we can come to an agreement we will ship the package, otherwise we may have to cancel the order.

Turn Around Time: We aim for all orders to be shipped within 3 business days and often can ship much faster.  Crone's Crate subscription boxes are shipped per the posted arrival schedule on the item description.  As a small family business, we can't specifically guarantee an exact turn around time, but always strive to ship as quickly as possible.

Returns: We do not accept returns on customized orders or personal care items including oils & bath spells. Otherwise, Nui Cobalt Designs accepts returns within 14 days of purchase. Please contact us prior to returning a purchase. Item must be in the original packaging and in perfect, unused condition. We cannot reimburse for return shipping fees.  We recommend insuring & including tracking on your return package, as we can not offer refunds on items lost in transit.

Repairs: If an item arrives damaged or requires repair within 14 days of purchase, it may returned for a complimentary repair. Please contact us prior to returning a purchase for repair. Repairs beyond the 14 day time frame are available at Nui Cobalt Designs' discretion with repair fees starting at $35 and to vary by the requirements of the repair. Exact matching materials and ideal astrological conditions cannot be guaranteed.

Customized Orders: Customizations to existing, in stock items are available at Nui Cobalt Designs' discretion. All customized orders are not returnable. Please contact us regarding any requests. Customization fees start at $35 and vary by the requirements of the modification.

Payment Plans:  We do accept payment plans for items over $150.  See are rules and details on the Payment Plan page.